Q: Can I order samples?
A: Yes, our products are available as samples (minimum 1 unit) to purchase on our website. We offer a variety of Sampler Kits that come prepackaged with 1 of each shade per category.
Q: What forms of payment do you accept?
A: We accept Visa, Mastercard and American Express. All orders must prepay 100%.
Q: What are the benefits of creating an account at auralinebeauty.com?
A: You must create an account to shop. Without an account, you will not be able to view prices or add items to your shopping cart. Click here
to register. We will not ask you for any payment information until you’re ready to checkout.
Q: I have a California Resale Certificate, can I submit to avoid paying sales tax?
A: Yes, please email your Resale Certificate to our customer service team at [email protected]
Q: Can I add to an order I've already placed?
A: No, once your order has been placed we cannot add-on or amend it so please review your order carefully before checking out.
Q: Does the makeup come with boxes?
A: No, all boxes are sold separate except for BB Cream which comes with secondary packaging including Drug Facts. All packaging can be private labeled.
Q: Once I place a private label order, what is the lead time?
A: 4-6 weeks
Q: I can’t remember my log-in/password, can I reset it?
A: Yes, you can reset your password online: here
. Or you can email our customer service team at [email protected]
. We would be happy to assist you.
Q: Do I have to have my products printed with you in order to purchase from you?
A: Logo printing is a service we offer to those interested. You are not obligated to have us print your logo in order to purchase from us.
Q: If I do not want to shop online, how else can I place my order?
A: You may reach us by phone at 1-888-AURALINE (287-2546) Monday through Friday 8:00AM to 4:00PM PST. OR You can email your order to us at [email protected]
. Please ensure to include your full contact information.
Q: Once I've placed my order is there a charge for cancelling?
A: There is a 20% service charge that will apply (if shipment has not left our distribution center).
Q: Why has my transaction been declined by an AVS mismatch?
A: When placing an order on Auralinebeauty.com, your billing address must match the cardholder’s address on file at the credit card issuing bank.