Q: What if I have questions about products?
A: Please choose a time convenient to you here
for a scheduled call with an ASR (Auraline Service Rep). You may also email us your question here
. Or, contact our office toll free at 1-888-AURALINE (287-2546) to speak with an ASR.
Q: Are your products tested on animals?
A: Auraline Beauty is a very conscientious brand that is proud to offer cruelty-free products. We never ever test on animals and we choose ingredients from companies that do not perform animal testing either.
Q: Why does the color of the sample I ordered looks different on your website?
A: We do our best to accurately displays the colors of our products, however just as makeup can vary in color on different skin tones, so can the display of colors in images viewed on different computers. This is why we always recommend to purchase samples prior to purchasing large orders and/or private label orders.
Q: Do you have ingredient lists for all your products?
Q: Do you have Vegan products?
A: Yes, we have a wide variety of vegan products, see list here:
We are committed to offering the best quality to our customers. As we continue to expand, we will be diversifying our Vegan category. Our goal is to continue to make the best decision for customer satisfaction, while ensuring we stay true to our brand goal of being high quality and safe cosmetics.
Q: Are your products Gluten-Free?
A: Yes, we have a wide variety of gluten-free products, see list here:
Q: Are your products Paraben-Free?
A: Yes all of our products are Paraben-Free (does not include discontinued products). In addition, we take pride in selecting our ingredients very carefully to be safe and clean and most of our products are produced without the use of parabens, phthalates, sulfates, synthetic fragrances, synthetic dyes, Triclosan, and nanoparticles.
Q: What is the shelf life of the products?
A: Our products have a general shelf life of 2 years from the time of production, unopened. We recommend you store the products in a cool, dark place and avoid extreme temperatures, to maintain optimum efficacy.
Q: Are your products natural?
A: There are no official FDA standards for ‘natural’ in skincare or cosmetics. The majority of Auraline Beauty’s formulas are a combination of safe mineral-derived, plant-derived and synthetic-derived ingredients which are necessary to improve the performance, stability and shelf life of the formulas so we can deliver the most effective, safe and luxurious formulas possible.
Q: Are your products ‘organic’?
A: While some of our ingredients are derived from botanicals, they are not necessarily classified as “organic”. In the US, there are no standards for what constitutes “organic beauty”. Also, there is no evidence that organic ingredients are safer or more effective than non-organic ingredients.
Q: Where are the products manufactured?
A: Most of our products are manufactured in the USA. Refer to the Made in USA logo on each product.
Q: Are Auraline Beauty products safe?
A: The safety and efficacy of our products is our primary concern. We follow all FDA guidelines and constantly review ingredient information and testing data. We follow guidelines from the Personal Care Products Council (PCPC), which initiated the Cosmetic Ingredient Review (CIR) Expert Panel as an independent, nonprofit, scientific body that assesses the safety of ingredients used in cosmetics and skincare products. In addition, we conduct clinical testing to ensure safety and efficacy.
Q: Is Auraline Beauty a member of the Leaping Bunny Program?
A: No, Auraline Beauty is currently not a member of the Leaping Bunny Program but we do not test our finished products on animals and we strongly oppose animal testing in cosmetics.
Q: Do you have Product Liability Insurance?
A: Product Liability Insurance is provided. (Not applicable if the product is re-packaged.) Contact us for more information HERE