Q: Can I order samples?
A: Yes, our products are available as samples (minimum 1 unit) to purchase on our website. We offer a variety of Sampler Kits that come prepackaged with 1 of each shade per category.
Q: What forms of payment do you accept?
A: We accept Visa, Mastercard and American Express. All orders must prepay 100%.
Q: What are the benefits of creating an account at auralinebeauty.com?
A: You must create an account to shop. Without an account, you will not be able to view prices or add items to your shopping cart. Click here
to register. We will not ask you for any payment information until you’re ready to checkout.
Q: I have a California Resale Certificate, can I submit to avoid paying sales tax?
A: Yes, please email your Resale Certificate to your account manager for approval.
Q: Can I add to an order I've already placed?
A: No, once your order has been placed we cannot add-on or amend it so please review your order carefully before checking out.
Q: Does the makeup come with boxes?
A: No, all boxes are sold separate except. All packaging can be private labeled.
Q: Once I place a private label order, what is the lead time?
A: Your private label order will be ready to ship 3 weeks after the tech sheet is approved.
Q: I can’t remember my log-in/password, can I reset it?
A: Yes, you can reset your password online: here
Q: Do I have to have my products printed with you in order to purchase from you?
A: Logo printing is a service we offer to those interested. You are not obligated to have us print your logo in order to purchase from us.
Q: If I do not want to shop online, how else can I place my order?
A: We kindly ask that all non-printed products are purchased online through our website.
Q: Once I've placed my order is there a charge for cancelling?
A: All orders are final sale. However, if the order has not been prcoessed for shipment we can cancel there order and issue a refund less a 20% service charge.
Q: What should I do if I receive an error message during checkout?
A: If you receive an error message after trying to Place Order, please try the following:
- Contact your bank to make sure there are sufficient funds in your account.
- Make sure you are entering the credit card’s CVN and billing information correctly.
- Make sure your billing name and address matches that of the credit card used for payment.
If none of these work, please email us at firstname.lastname@example.org
with a screenshot of the error message, so we can assist you in this process.
Q: Why is my order Pending?
A: If your order is marked as Pending, please don't assume that payment was accepted. For any web orders, receipt of an email confirmation is proof that the order has been placed successfully.